Refunds & Returns

Damaged, Missing or Incorrect Items

If an item arrives damaged, is missing from the package or is different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include your order number and, when possible, photographs of the item, packaging and shipping box. We may offer a replacement, refund or another appropriate solution depending on the situation.

Returns

Because many Gift With a Story orders are assembled to order and include food, beverages, gift packaging or personalized materials, not every item can be returned.

If you would like to return an eligible, unopened and unused non-food item, contact us within 30 days of delivery before sending anything back. Returns must be approved in advance and returned in their original condition and packaging.

Unless the return is the result of an error on our part, the customer is responsible for return shipping. Original shipping charges are generally not refundable.

Items We Cannot Accept Back

• Opened food, beverages or other consumable products.
• Perishable items or products that cannot safely be resold.
• Personalized or custom story materials once prepared.
• Gift packaging that has been opened, used or damaged.
• Final-sale or clearance merchandise marked as non-returnable.
• Gift cards.

If one of these items arrived damaged, defective or incorrect, please still contact us. A product being non-returnable does not prevent us from helping when there is a problem with the order.

Personalized Stories & Custom Details

Personalized occasion stories, recipient details, custom notes and other made-for-your-order materials are generally final once they have been prepared.

If you notice a mistake in the information you submitted, contact us as soon as possible. We are happy to correct it when we can, but changes cannot be guaranteed after personalization or packing has begun.

Order Changes & Cancellations

Need to change a selection, recipient detail, shipping address or cancel an order? Contact us as soon as possible.

We will do our best to help before the gift enters personalization, packing or shipment. Once an order has been prepared or shipped, changes or cancellation may no longer be possible.

Shipping Delays, Lost Packages & Delivery Problems

If tracking appears stalled, a package is reported delivered but cannot be located, or a shipment appears to be lost, please contact us. We will review the tracking information and help determine the next step.

Carrier delays can happen, particularly during holidays and severe weather. If a delivery issue affects your gift, contact us and we will review the circumstances with you rather than leaving you to work through the carrier alone.

Refund Timing

Approved refunds are returned to the original payment method. After we issue the refund, your bank or card provider may take additional time to post the credit to your account.

Most refunds appear within 5–10 business days, although processing time is controlled by your financial institution.

Monthly Clubs, Advent Calendars & Future Shipments

For clubs, subscriptions, preorders and other scheduled gifts, contact us before the next order or shipment is processed if you need to make a change.

Orders or installments that have already entered fulfillment may not be cancellable. Any product-specific cancellation or preorder terms shown at the time of purchase also apply.