Privacy & Your Information
Your Information.
Handled With Care.
This Privacy Policy explains what information Gift With a Story may collect, why we use it, when it may be shared, and the choices available to you.
Last updated: September 2026
Order, account, shipping, contact, personalization and website-use information may be collected.
Information helps us process orders, create gifts, provide support, improve the website and communicate with customers.
Payment processors, carriers, hosting providers and other service providers may receive information needed to perform their services.
Questions about your information can be sent to [email protected].
About This Policy
Who This Privacy Policy Applies To
This Privacy Policy applies to information collected through Gift With a Story, including our website, online store, customer-service communications, account features, order processes and related services.
When this policy refers to “Gift With a Story,” “we,” “us,” or “our,” it refers to the business operating giftwithastory.com.
By using our website or providing information to us, you acknowledge the practices described in this policy.
Information You Provide
What Information We May Collect
Order Information
When you place an order, we may collect your name, email address, phone number, billing information, shipping address, recipient information and details about the products purchased.
Account Information
If you create an account, we may store information associated with that account, including your name, email address, saved addresses and order history.
Gift & Personalization Details
When you personalize a gift or story, we may collect the recipient's name, occasion, sender information, custom wording and other details you voluntarily provide for the gift.
Customer-Service Information
If you contact us, we may retain your message, contact details, order number and other information needed to answer your question or resolve an issue.
Website & Device Information
Our website and service providers may automatically collect technical information such as browser type, device type, IP address, pages viewed, referring pages and general website activity.
Marketing Preferences
If you subscribe to promotional communications, we may collect your email address and information about your communication preferences.
Unique to Gift With a Story
Information Used to Create a Personalized Story
Some gifts allow you to provide personal details so we can create a story or message for the recipient.
This may include names, relationships, occasions, milestones, memories, nicknames, favorite places, custom messages or other information you choose to share.
Please provide only information you are comfortable having used for the purpose of preparing the gift.
A Helpful Reminder
You control how much personal detail you provide.A recipient's name and occasion may be enough. You do not need to provide sensitive personal information in order to personalize a gift.
Why We Need It
How We May Use Information
We may use information collected through Gift With a Story for purposes including:
- Processing and fulfilling orders
- Preparing personalized gifts and story materials
- Shipping purchases to recipients
- Sending order confirmations and tracking information
- Managing customer accounts
- Responding to questions and customer-service requests
- Processing returns, refunds and order issues
- Preventing fraud and protecting the website
- Maintaining and improving our website and services
- Understanding how visitors use the website
- Sending marketing communications when permitted
- Complying with applicable legal and tax obligations
Checkout
Payment Information
Payment information may be processed by third-party payment providers used during checkout.
The information required by those providers may include payment card details, billing information or other information needed to authorize and process the transaction.
Those providers may process information under their own privacy policies and terms.
Service Providers
When Information May Be Shared
We may share information with companies that help us operate Gift With a Story or complete a transaction. Depending on the service involved, these may include:
- Payment processors
- Shipping carriers and shipping-service providers
- Website hosting and security providers
- Ecommerce and account-service providers
- Email and customer-communication services
- Analytics and website-performance services
- Professional advisers such as accountants or legal advisers
We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect our rights, investigate fraud or protect customers and others.
If the ownership or structure of the business changes, information may also be transferred as part of a merger, sale, financing, reorganization or similar business transaction.
Website Technology
Cookies & Similar Technologies
Our website may use cookies and similar technologies to help the store function, remember preferences, maintain shopping-cart sessions, understand website traffic and improve performance.
Some cookies are necessary for website and checkout functionality. Others may be used for analytics, preferences or marketing, depending on the services enabled on the website.
Your browser may allow you to block or remove cookies. Disabling certain cookies may affect shopping-cart, account or checkout functionality.
Communications
Email & Marketing Messages
We may send transactional messages related to an order, account, customer-service request or other interaction with Gift With a Story.
If you choose to receive promotional emails, we may send information about gifts, new collections, seasonal products, Advent calendars, Monthly Clubs, makers, stories or other Gift With a Story news.
You may unsubscribe from promotional email using the unsubscribe link included in those messages. Unsubscribing from marketing does not prevent us from sending messages necessary to complete or service an order.
How Long Information Is Kept
Data Retention
We may retain information for as long as reasonably necessary to operate the business, fulfill orders, maintain customer accounts, respond to disputes, prevent fraud and meet accounting, tax, legal or regulatory obligations.
Different types of information may be retained for different periods depending on why the information was collected and whether there is an ongoing business or legal reason to keep it.
Protecting Information
Data Security
We use reasonable administrative, technical and physical measures intended to protect information from unauthorized access, loss, misuse or disclosure.
No website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should also protect their account credentials and avoid sharing passwords with others.
Your Information
Your Choices & Privacy Requests
Depending on where you live and applicable law, you may have rights regarding certain personal information we maintain about you.
These rights may include asking to:
- Access certain personal information
- Correct inaccurate information
- Delete certain information
- Receive information about how data is used or disclosed
- Withdraw certain marketing permissions
Some information may need to be retained when required for legal, tax, security, fraud-prevention or transaction-record purposes.
To make a privacy-related request, contact us at [email protected] .
Children's Information
Children's Privacy
Gift With a Story is an online retail service intended for customers making purchases and is not designed to collect personal information directly from young children.
If you believe a child has provided personal information to us inappropriately, please contact us so the matter can be reviewed.
Other Websites
Third-Party Links & Services
Our website may contain links to maker websites, social platforms, payment providers or other third-party services.
We are not responsible for the privacy practices of third-party websites or services. Their own privacy policies apply when you interact with them.
Keeping This Current
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or legal obligations.
The “Last updated” date at the top of this page will be revised when the policy is updated.
Privacy Questions?
We're Here to Help.
If you have a question about this Privacy Policy or information associated with your account or order, contact Gift With a Story.