Shipping & Delivery
From Our Table
to Their Door.
Every Gift With a Story is prepared as a gift, not simply pulled from a warehouse shelf.
We bring the products, maker stories and any personalized details together in Pennsburg, Pennsylvania before sending the finished gift on its way.
Packed With Care
Pennsburg,
Pennsylvania
Your gift is assembled, personalized and prepared for shipment here before beginning its journey to the recipient.
Packed in PARates at Checkout
Available shipping options and charges are shown before you complete your order.
Tracking by Email
Tracking is generally sent after the shipping label has been created.
Gift-Ready Packing
The contents are protected for transit while preserving the gift experience.
Delivery Is Estimated
Carrier transit times may change because of weather, volume or transportation conditions.
From Order to Delivery
What Happens After You Order?
There are two parts to getting your gift there: preparing the gift and the carrier's transit time.
Order Received
We Review the Gift
Your product selections, recipient information, shipping address and personalization details are connected to the order.
Prepare the Story
Personalization Comes Next
If the gift includes personalized story materials, those details become part of the preparation process.
Pack the Gift
Everything Comes Together
Products, histories, recipes and personalized materials are assembled and protected for shipment.
On Its Way
The Carrier Takes Over
Once the package enters the carrier network, tracking becomes the best way to follow its progress toward the recipient.
A Helpful Distinction
Preparation Time Is Not the Same as Shipping Time
A carrier delivery estimate describes the journey after the package has shipped.
Before that happens, your gift may need to be personalized, assembled and packed.
Specialty gifts, preorders, Monthly Clubs and larger orders may have their own fulfillment schedules. When that applies, the individual product page will include additional timing information.
Preparation
Product selections
Story materials
Personalization
Gift packing
Carrier Transit
Carrier pickup
In transit
Local delivery
Delivered
Before You Pay
Shipping Options Are Shown at Checkout
Shipping is based on the gift, destination and available carrier services.
Choose the Gift
Select the products, flavors and options you would like included.
Enter the Destination
The recipient's shipping address helps determine the available carrier services.
Review Shipping
Available shipping methods and charges appear during checkout before payment.
The Outside Has a Job Too
+ STORIES INSIDE PENNSBURG · PENNSYLVANIA
Packed for the Journey
A Gift First.
A Shipping Box Second.
We want the products protected without losing the feeling that the recipient is opening a gift.
The exact presentation varies by collection. Some gifts use boxes, crates, inserts, wrapping or other packaging designed around their contents.
Fragile products may require additional protection inside the outer shipping carton.
Some Gifts Travel Differently
Specialty Gift Fulfillment
Advent calendars, Monthly Clubs and larger gifting projects do not always follow the same schedule as a one-time gift.
Seasonal
Advent Calendars
Some Advent calendars are offered for preorder before holiday fulfillment begins.
Review the individual Advent page for current preorder and fulfillment information.
Explore Advent Calendars →Recurring
Monthly Clubs
A Monthly Club is designed to arrive over time rather than all at once.
The individual club explains its duration and delivery schedule.
Explore Monthly Clubs →Multiple Recipients
Corporate Gifts
Larger projects may include multiple destinations, coordinated timing and additional preparation.
Contact us before placing a large order so we can review the project with you.
Discuss Corporate Shipping →Sending More Than One?
One Destination Per Order
When gifts are going to different addresses, place a separate order for each destination.
This helps keep the correct products, personalization, story and shipping details connected with the right recipient.
Recipient B Order #2
After It Leaves Us
Following Your Gift
Label Created
You will generally receive tracking after the shipping label is created.
Carrier Scan
The first carrier scan may not appear immediately after the label is created.
In Transit
Carrier tracking becomes the best source for current package movement.
Delivered
The recipient gets the gift, its makers and the stories together.
Birthdays, Holidays & Important Dates
If Timing Matters,
Earlier Is Better.
Carrier delivery estimates are helpful, but they are not normally guarantees.
Weather, holiday volume and transportation conditions may affect a package after it leaves us.
If a gift is particularly time-sensitive, contact us before ordering.
When Something Doesn't Go as Planned
Delivery Questions
Tracking Has Stopped
My Package Looks Delayed
If tracking has stopped moving for an unusual amount of time, contact us and we can help review the shipment.
Marked Delivered
I Can't Find the Package
Check porches, side entrances, garages, neighbors, household members, front desks and package rooms.
If it was only recently marked delivered, allow an additional business day.
Damaged in Transit
Something Arrived Damaged
Contact us within 7 days and keep the item, packing material and shipping carton.
Photos of the product and packaging help us review what happened.
Near Pennsburg?
We're Local Too.
Gift With a Story is based at The Square in Pennsburg, Pennsylvania.
Contact us before visiting or placing an order to ask about current local shopping or pickup availability.
Ready to Send Something?
We'll Pack the Gift.
You Give the Reason.
Choose something worth opening, add the story behind why you're sending it, and we'll help get the whole experience on its way.
Explore Gifts