Customer Help
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Learn how Gift With a Story works, choose the right kind of gift, understand personalized stories, manage an order, or get help with shipping, Advent calendars, Monthly Clubs and more.
Getting Started
About Gift With a Story
What is Gift With a Story?
Gift With a Story brings together thoughtfully selected products from American makers with the history, people, places and traditions behind them.
Instead of receiving only a box of products, the recipient discovers why those products were chosen and the stories that make them worth sharing.
What comes with a Gift With a Story gift?
The exact contents depend on the gift, but eligible gifts may include:
- American-made foods, beverages or specialty goods
- Product history or maker story cards
- Serving ideas or recipes
- A personalized occasion story
- Gift-ready packaging
The individual product page explains what is included with each gift.
What makes these gifts different from a regular gift basket?
We do not simply fill a box with unrelated items. The products are selected because they connect through a maker, place, food tradition, historical story, occasion or shared theme.
The story is part of the gift—not an afterthought.
Are all of the companies historic brands?
No. Some of our partners have been part of American food history for generations, while others are newer artisans preserving a craft, regional tradition or historically inspired product.
A good story can come from an old company, a family business, a traditional recipe, a historic place or the way a product is made today.
Are your products made in the United States?
Our collections focus on American-made products from small-batch artisans, regional producers, family businesses and classic American brands.
You can learn more about the businesses behind the products on our Partners page .
Where is Gift With a Story located?
Gift With a Story is based at The Square in Pennsburg, Pennsylvania.
Our gifts are assembled and prepared here before being sent to their recipients.
Choosing the Right Gift
Gift Types & Gift Levels
What are the different gift levels?
Our gifts range from smaller gestures to large milestone gifts.
Smaller gifts centered around one maker, product or simple idea.
A focused collection exploring one maker, category or food tradition.
Our fuller gift experience with several products, makers and stories.
Larger flagship gifts created for major occasions and generous gestures.
Does a smaller gift still include a story?
Yes. The size of the gift may change, but the idea behind Gift With a Story does not.
Even smaller gifts are selected because there is something interesting about the product, maker or tradition worth passing along.
Can I shop by occasion instead of gift size?
Yes. You can choose gifts for occasions such as:
- Birthday
- Anniversary
- Thank You
- Graduation
- Housewarming
- Get Well
- Thinking of You
- Sympathy
- Mother's Day
- Father's Day
- Christmas
- College
- Corporate gifting
Can you help me choose the right gift?
Yes. Tell us about the recipient, occasion, approximate budget and any favorite flavors, drinks or interests.
We can help point you toward an appropriate gift level or collection.
A Personal Touch
The Personalized Story
What is the personalized story?
The personalized story adds the recipient, the sender and the occasion to the gift experience.
Depending on the gift and occasion, the story may use historical imagination, an old-fashioned delivery theme, a celebratory narrative or another style designed around the recipient.
Is the personalized story the same as the product history?
No.
The product history explains the real maker, product or tradition inside the gift.
The personalized story is an additional occasion-based piece created for the recipient.
Is there an additional charge for the story?
There is no additional charge for the standard personalized story option included with eligible gifts.
How do I choose or customize the story?
The customization process depends on the type of gift.
Some gifts collect story information directly on the product page, while others allow you to choose or complete the story during the cart or checkout process.
Follow the prompts shown with your gift before completing checkout.
What information should I provide?
Provide the recipient's name, the occasion, who the gift is from and any details you would like us to consider.
A nickname, milestone, favorite place, shared memory or reason for sending the gift can help make the result feel more personal.
Can I provide my own exact message?
Yes. If wording needs to appear exactly as written, make that clear in the available personalization or order-notes field.
Can I order without a personalized story?
Yes. Where a no-story option is available, you may skip the personalized occasion story.
The gift will still include the relevant product and maker history.
Placing Your Order
Ordering & Accounts
How do I place an order?
- Choose the gift you would like to send.
- Select any required products, flavors or options.
- Complete story customization when offered.
- Add the gift to your cart.
- Enter recipient and shipping information.
- Review the order and complete checkout.
Do I need an account to order?
You can begin shopping without signing in.
During checkout, eligible customers may be given the option to create an account so future orders and order history are easier to access.
What is the benefit of creating an account?
An account can make it easier to review previous orders, manage addresses and return to Gift With a Story for future gifts.
I forgot my password. What should I do?
Visit the My Account page and choose the password-reset option.
If an account exists for that email address, follow the instructions sent to your inbox.
Can I send the gift directly to the recipient?
Yes. Enter the recipient's address as the shipping address and use your own information for billing.
Can I send gifts to multiple addresses?
When gifts are being sent to different addresses, place a separate order for each destination.
This helps keep shipping information, gift selections and personalized stories connected to the correct recipient.
Can I change or cancel an order?
Contact us as soon as possible.
Changes or cancellations may be possible before personalization, packing or shipping has begun, but cannot be guaranteed once preparation is underway.
Inside the Gift
Products, Selections & Allergies
How do product selections work?
Some gifts allow you to choose among several coffees, teas, honeys, fruit butters, extracts or other products.
Required selections will appear directly on the gift's product page.
How do I know which flavor, roast or variety to choose?
Many of our partner pages include guides that explain the available varieties and help match them to the recipient.
Look for links such as “Not sure which one to choose?” on participating product pages.
Can I substitute a product?
Some substitutions may be possible depending on the gift and product availability.
Contact us before ordering when a specific substitution is important.
What happens if something becomes unavailable?
Availability can occasionally change because we work with independent makers and specialty food producers.
If an important selected item becomes unavailable, we will make a reasonable effort to contact you before making a substantially different substitution.
Where can I find ingredient and nutrition information?
Ingredient and nutritional information is provided by the individual manufacturer and appears on the product packaging.
Contact us before ordering if you need information about a specific product.
Do the gifts contain common allergens?
Some products may contain or be produced around peanuts, tree nuts, milk, wheat, soy, eggs, sesame or other allergens.
Always review the manufacturer's packaging before consuming a product.
Please contact us before ordering for someone with a serious food allergy or dietary restriction.
Are the gifts gluten-free?
Some individual products may be labeled gluten-free, but not every gift or product is.
Unless specifically identified by the manufacturer, we cannot guarantee a product is free from gluten or cross-contact.
Beyond a Single Gift
Advent, Clubs & Specialty Gifts
How do the Advent calendars work?
Our Advent collections turn a gift into a multi-day experience.
Depending on the calendar, the recipient opens a different product or surprise over 12 or 24 days while discovering the makers, flavors and stories represented inside.
Are Advent calendars available for preorder?
Some seasonal Advent calendars may be offered for preorder before holiday fulfillment begins.
Each Advent product page will show current preorder status, availability and any applicable shipping or fulfillment information.
What are the Monthly Clubs?
Monthly Clubs turn a single gift into a series of deliveries.
Depending on the club, recipients may explore coffee, tea, soda, pantry products or another curated category over several months.
How long do Monthly Clubs last?
Available clubs may be offered in 3-month, 6-month or 12-month formats.
The specific options and contents are shown on each club's product page.
Do you offer gifts for college students?
Yes. Our collegiate gift concept is designed as a more elevated alternative to the typical college care package.
It may include American-made snacks, sweets and pantry provisions selected for dorm life, study sessions and a little taste of home.
Do you offer corporate gifts?
Yes. We can help with gifts for clients, employees, milestones, events, holidays and other business occasions.
Contact us with the approximate quantity, budget, timing and type of recipients so we can discuss appropriate options.
Can corporate gifts be personalized?
Depending on the project, personalization may include recipient-specific stories, custom messages, coordinated gift selections or other presentation details.
Larger projects should be planned in advance so we can review timing and availability.
On Its Way
Packaging & Shipping
How will my gift be packaged?
Each gift is arranged and packed in Pennsburg, Pennsylvania.
The exact box, crate, wrapping or presentation depends on the gift shown on its product page.
How are shipping charges calculated?
Available shipping methods and charges are calculated during checkout based on the destination, package and selected service.
For more information, visit our Shipping & Delivery page .
Will I receive tracking?
Tracking information is generally sent to the email address used for the order after a shipping label has been created.
It may take some time for the carrier's tracking system to show the first movement.
Can you guarantee delivery on a specific date?
Carrier delivery dates are generally estimates and cannot normally be guaranteed.
Contact us before ordering when a delivery is particularly time-sensitive.
What happens if the package is delayed?
Carrier delays can occur because of weather, holiday volume or other transportation issues.
Review the tracking information first. If the shipment has stopped moving for an unusual amount of time, contact us and we can help review the shipment.
Tracking says delivered, but the package is missing. What should I do?
Please first check:
- Porches, garages and side entrances
- Other members of the household
- Nearby neighbors
- Front desks, mailrooms or package areas
Allow one additional business day if the carrier has only recently marked the shipment delivered. If it still cannot be located, contact the carrier and let us know.
Do you offer local shopping or pickup?
Gift With a Story is based at The Square in Pennsburg, Pennsylvania.
Please contact us before visiting or placing an order to confirm current shopping or pickup availability.
When Something Goes Wrong
Returns & Order Issues
What should I do if something arrives damaged?
Contact us within 7 days of delivery and include your order number, a description of the issue and photographs of the product, packaging and shipping box.
Please keep the item and packaging until we have reviewed the request.
What if something is missing or incorrect?
Contact us within 7 days of delivery if a product is missing or an incorrect product or selection was received.
Include your order number and a photograph of what was received.
Can food products be returned?
For food-safety reasons, food and beverage products generally cannot be returned after delivery.
We will still review products that arrive damaged, defective, incorrect or unusable.
Can personalized gifts be returned?
Personalized stories, custom messages, custom-prepared combinations and made-to-order gifts generally cannot be returned unless we made an error.
Where can I read the complete return policy?
Please review our Refunds, Returns & Order Issues Policy for complete eligibility requirements and instructions.
Still Need Help?
We're Happy to Help.
Contact us with your question. If you're asking about an existing purchase, including the order number will help us find it faster.